Terms & Conditions

Who We Are and What This Is

Allergy Menu Ltd is a company to provide an allergy service to restaurants. It's important to know what relationship you have with us. To do that, we've set up the following terms and conditions to ensure that you receive the services you have ordered and that you also know how to end the relationship should you choose.

Using the Services

All information provided on the menu is managed by the restaurant/outlet. The restaurant/outlet is entirely responsible for the information displayed. Any errors are the full responsibility of the outlet and Allergy Menu is not responsible for this content or any outcome from using this content.

Cancellation of Services

If you are unhappy with our product, you can cancel at any time in writing by emailing or sending a letter (we recommend emailing). We may also choose to cancel the service at any time and will email you notification of the cancellation date and reason. There are no cancellation fees.

Management of Menu

The restaurant/outlet is responsibility for the input and management of the menu data, failure to keep this up to date risk lives and is essential that you review this as part of your legal allergy requirements, failure to check your menu regularly will result in the removal of your listing.

Quality of Service

We endeavor to do our best to ensure the website is on-line. However from time to time, there maybe outages caused that our out of our control. We are not liable for any downtime of the website.

Payments

All payments are to be made via PayPal

We are not responsibly for any lack of service caused by non payment, including failure to keep your contact details up to date with us that then results in a cancellation.

Confidentiality & Data

We may disclose such material if requested or required to do so by the police or any other competent authority if requested.

We endeavor to ensure confidentiality of all data held by Allergy Menu that is reasonably practical to do so.

When signing up to the website you give permission for your menu data to be publicly shared.

Your contact details may be shared with 3rd party organisations.

Complaints Procedure

We endeavor to ensure that all our customers are happy and satisfied with the service we provide. Should be fail to do this, you should telephone or email about your concerns. If you wish to then make a formal complaint in writing, please send to hello@allergymenu.uk. All complaints will be responded to within 1 working day.